Terms and Conditions


When you access or use any part of travel-general.com you are agreeing to be bound by the following conditions of use. If you do not wish to be bound by these conditions, you may not and should not access or use this website.

We may change these conditions at any time without giving any notice to you. If you continue to access and use travel-general.com you agree to be bound by the most current version of the conditions of use. Please check these conditions from time to time to see if any changes have been made.

These terms and conditions (together with the documents referred to in it) apply to all websites, webpages, blogging sites and other online platforms owned or managed by or on behalf of Assured Underwriting Group (AUG) (registered number 11265214) with registered address at 69 Leadenhall Street, London, EC3A 2BG, and its directly and indirectly held companies (together “AUG”) under the URLs AssuredUnderwritingGroup.com, travel&general.com,abtot.com and arcus-solutions.fr (the “AUG Sites”, each an “AUG Site”).

By accessing or using the AUG Sites, you agree at all times to abide by these terms and conditions, any additions or amendments to them, and to comply with all applicable laws a regulations.  Please read the terms and conditions carefully.  If you do not agree to these terms and conditions please do not proceed to further pages of the AUG Sites.

AUG reserves the right in its sole and absolute discretion, to change, modify, add, or remove portions of these terms and conditions at any time.  In addition, when accessing or using the AUG Sites for a service on the AUG Sites, you will be subject to any posted guidelines, rules or policies for the services. Those guidelines, rules and policies, whether now existing or adopted in the future, are incorporated by reference into these terms and conditions. AUG may terminate your registration and use of the AUG Sites if it believes that you have violated or acted inconsistently with these terms and conditions.

AUG intends to improve the AUG Sites continuously and may update the contents at any time. Although we strive to ensure that the information contained is accurate and complete as at the date of publication, no representation or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information and such information does not constitute investment or other advice nor any solicitation to participate in investment business. AUG does not guarantee that the AUG Sites, or any content on it, will be free from errors or omissions. AUG may remove and discard the AUG Sites or any content within the sites, for any reason, without notice.


Your use of the AUG Sites is subject to the Privacy and Cookie Policy, which sets out the terms on which AUG processes any personal data or personal information it collects from you, or that you provide to AUG, as well as  information about the cookies on the AUG Sites. By using the AUG Sites, you consent or are deemed to consent to the terms of the Privacy and Cookie Policy and you warrant that all information you provide is accurate.


The pages on the AUG Sites are published by AUG.  Copyright in the design and architecture of the AUG sites is owned by AUG. Content on the AUG Sites is supplied by AUG and, where indicated, by certain third parties. Intellectual property rights in the content of the AUG Sites is owned by AUG, its licensors or other third party content providers. Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. Elements of the AUG Sites may also be protected by trade mark, unfair competition, passing off and other laws. No license is granted in respect of those intellectual property rights. The content on the AUG Sites may not be copied, reproduced, transmitted, distributed or displayed, by any means, without the express prior written consent of AUG or its licensors. The permitted copies made by you from a AUG Site must retain copyright or other intellectual property notices contained in the original material. You must not modify the paper or digital copies of any content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on the AUG Sites for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of an AUG Site in breach of these terms and conditions, your right to use the AUG Sites will cease immediately and you must, at AUG’s option, return or destroy any copies of the content or materials you have made.


The content on the AUG Sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the AUG Sites.  Although reasonable efforts are made to update the information on the AUG Sites, no representations, warranties or guarantees, whether express or implied, are made that the content on the AUG Sites is accurate, complete or up-to-date.

AUG makes no warranties or guarantees as to the availability or accuracy of AssuredUnderwritingGroup.com or as to the accuracy or fitness of any of the information contained therein. Where information is provided by third parties its accuracy cannot be reasonably verified by AUG. AUG makes no representation or warranty or condition, either express or implied, to you:

  • that AssuredUnderwritingGroup.com will be uninterrupted or error-free
  • that AssuredUnderwritingGroup.com or the computer server from which it is made available, are free of any viruses or other harmful components or programs
  • as to the accuracy, content, timeliness, completeness, legality, reliability, quality or suitability of any information, advice, content, service or search results provided by AssuredUnderwritingGroup.com
  • as to the quality or suitability of any goods or services or information received through or advertised on AssuredUnderwritingGroup.com or received through links provided on travel-general.com from third parties

Where any securities or other investments or financial products are referred to in the AUG Sites, no offer of such securities or other investments or financial products is being made via this applicable AUG Site. In respect of any information provided regarding securities or other investments of financial products, you should note in particular that past performance cannot be relied upon as a guide to future performance.  The AUG Sites must not be relied upon in connection with any investment decision.

Content in the AUG sites is provided “as is” and “as available”. In no event shall AUG or any third party content providers be liable for any loss, damages, costs or other expenses of any kind (including, but not limited to, direct, indirect, consequential or special loss or loss of profit) arising out of or in connection with any use of, or any action taken in reliance on, any information appearing on the AUG sites. AUG and any third party content providers disclaim all warranties, both express and implied, with regard to the information contained in this website. Neither AUG nor any third party content provider limits its liability for fraud, death or personal injury caused by its negligence. Nothing in this website shall form the basis of or be relied upon in connection with any contract or commitment whatsoever (whether with AUG, any third party content providers and its or their subsidiaries, affiliates or otherwise), except as specifically provided herein. Nothing in this disclaimer shall exclude or restrict any duty or liability that cannot be excluded by law or regulation. Disclaimers on individual content published in AUG sites may also apply.

No warranty is given that the AUG Sites are free from infection by viruses or anything else that has contaminating or destructive properties or that no damage will occur to your computer system as a consequence of use of the site.  Neither AUG nor Third Party Content Providers will be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

In using the AUG Sites, you may be linked to websites provided by independent third parties. Where reasonably practicable, such third party material is marked accordingly. AUG does not  review, endorse or accept liability for the content of those independent third party websites, including any products, services or other items offered through such websites. Linking to any other website is at your sole risk.  AUG is not responsible for the content of any other website from which you have accessed via the AUG Sites or to which you may hyperlink from the AUG Sites and cannot be held liable for any loss or damage you incur as a result thereof.

The AUG Sites include content solely for informational purposes relating to the businesses of the AUG group of companies. The AUG Sites and all their content and functionality are not directed to nor intended for use by any person resident or located in any country where such distribution is prohibited.  Products and services referred to on the AUG Sites will only be offered publicly in those jurisdictions where it is lawful to do so and the AUG Sites are only directed at such jurisdictions. You agree that you will make yourself aware of and adhere to any restrictions there may be in your jurisdiction upon any services referred to in the AUG Sites.  If any local access restrictions apply to your use of the AUG Sites you are not authorised to access or use the relevant AUG Site or use any content or functionality on it.


Under no circumstances will AUG, or any other party involved in the creation, production, maintenance or distribution of AssuredUnderwritingGroup.com be liable for any damages either direct, indirect, incidental, special or consequential (including but not limited to loss of profits, business, anticipated savings, goodwill, loss of opportunity, use of data or other intangible losses) that result from any of the following:

  • the use of and reliance upon travel-general.com.
  • any inability to use travel-general.com.
  • any errors, omissions, interruptions, suspension, termination, deletion of files or email, mistakes, defects, viruses and other harmful creation, delays in operation, transmission or service response time, or any failure of performance by com including without limitation those arising from acts of God, communications failure, theft, destruction or any unauthorised access to AUG’s data, records, programs or services.
  • Any services or products, information or advice received through or advertised on travel-general.com or through any links provided on travel-general.com.

AUG is unable to ensure or guarantee the security of any information transmitted over the Internet. Any information or data which you transmit to or by using travel-general.com is done at your own risk and AUG will not be responsible or liable for any damage that may result from transmitting such information. If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.


If a provision in these terms and conditions is or becomes illegal, invalid or unenforceable in any country, that will not affect the validity or enforceability in that country of any other provision or in other jurisdictions or that of any of the other provisions of the terms and conditions.

Any notice or communication given under or in connection with these terms and conditions shall be in English.  All other documents provided under or in connection with these terms and conditions shall be in English.


The AUG Sites and their use shall be governed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any claims or disputes arising out of your use of the Site. If any provision of these terms and conditions is determined by any competent authority to be invalid, void, or unenforceable for any reason, such provision shall to that extent be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

© 2018 AUG Underwriting Management Limited.

The regulatory detail of each AUG Group company can be found here: www.AssuredUnderwritingGroup.com/regulatory